We are so excited to be welcoming you all back to The Coastguard – we are open outdoors from the 12th April and we hope to have our indoors open on the 17th May, as part of the Government’s roadmap. We hope you are all well and have stayed safe over the last few months. Please be assured our only goal is to create a safe and welcoming environment for our customers and our team, so that everyone can relax and enjoy the hospitality we’re known for.
We have given careful consideration to every decision we have made in navigating our way through the guidelines. Please bear with us, as things may take longer, we may have to make changes – but as always we thank you for your support.
The Coastguard Team
Here is a summary of the key differences you may notice when you visit us, if you would like to read our full Company COVID Policy please download it here.
Bookings & Group Sizes
Bookings can be made for a number of our outside tables, but the majority will be allocated on arrival. There will be a host who will greet all our customers on arrival, explaining everything you need to know about your visit with us, this team member will be operating a queuing system for the outside tables, and hopefully you will not have to wait too long.
Table sizes can be up to 6 people or 2 households. For groups of over 6 we will be confirming that you are from two households only. Guests are allowed to come into the venue to use toilets & baby changing facilities.
On arrival everyone will be greeted by a host – who will be there to inform all our customers with everything they need to know to have a safe and enjoyable visit with us. The host will ask for you to use our hand sanitiser station and guide you to a table.
Test and Trace Requirements
We will be displaying the official NHS QR code poster across the venue. Every guest aged 16 and over has to check in to our venue via scanning the QR code or provide their contact details to us. We will use our booking system to ensure that we can collect information from our guests who do not have a smartphone or do not want to use the NHS COVID-19 app. Unfortunately we will have to refuse entry to those who refuse to check in or provide contact details.
Our Front of House Team will be wearing their face coverings at all times. Guests are required to wear them when moving around the venue – however these can be removed once guests are seated.
Our bar area is not open to customers, all service will be table service.
Our host will provide you with a menu. Single use menus will be printed on recyclable paper or in some venues we will have wipe clean menus, which will be sanitised after every use
How to order & your table
We will be doing our very best to keep a safe distance when taking orders and serving your table. The tables will look quite bare as they will not be pre-laid.
To reduce the handling of cash, we are cashless for all food and drinks. (With the exception of our new ice-cream van)
Please be assured there is regular cleaning going on in the Coastguard. Our top priority will be all frequent touchpoints and the toilets. Our payment machines will be cleaned after every use. There are several hand sanitiser stations around the venue. Tables and chairs will be cleaned after each customer, we have allowed extra time in the turnaround of tables for this. At every point we are following the highest standards of cleaning through-out the pub and in the kitchen.
Toilets will be regularly cleaned by our team, wearing PPE and numbers visiting the toilets at one time will be restricted.
There will be a lot more single use items now at The Coastguard, we have placed a number of additional recycling bins around the site, please do use these as much as possible.
Unfortunately for now our sandpit and toy area is closed and we sadly can’t provide colouring pencils either, so please do feel free to bring you own.
We have taken careful consideration in the positioning of our tables in the garden, we politely ask that you don’t move the tables. Thank you.
We hope these answer any concerns you may have but if you have any questions please call us on 01304 853051 or drop us an email at [email protected].
Thank you for your support and we hope to see you soon. Please remember though we need everyone to stay safe to stay open, so if you are feeling unwell please do stay at home.