We have been working hard on what will be the ‘new normal’ for the foreseeable future at The Coastguard. Please be assured our only goal is to create a safe and welcoming environment for our customers and our team, so that everyone can relax and enjoy the hospitality we’re known for.
We have given careful consideration to every decision we have made in navigating our way through this new normal. Please bear with us, as things may take longer, we may have to make changes – but this is a new journey for all of us.
The Coastguard Team x
GIFT VOUCHERS UPDATE
Unfortunately due to implications of the recent VAT changes we have had to pause the purchase of our Gift Vouchers for now. Please be reassured that all previously purchased Gift Vouchers are still valid and can of course still be redeemed. Thank you for your understanding.
Here is a summary of the key differences you may notice when you visit us, if you would like to read our full Company COVID Policy (updated 24th September) please download it here.
Bookings & Group Sizes
Bookings can be made for our inside tables, but as usual outside tables on both the terrace and in the garden cannot be booked. There will be a host who will greet all our customers on arrival, explaining everything you need to know about your visit with us, this team member will be operating a queuing system for the outside tables, and hopefully you will not have to wait too long.
Our maximum table size is 6, as per the changes in the law on 14th September 2020.
Arrival (inc Track & Trace)
It is now a legal requirement that all our guests where a face covering when entering and when moving around our restaurant. On arrival, a member of our team will greet our guests explaining everything you need to know to have a safe and enjoyable visit with us. We will ask for you to use our hand sanitiser station and guide you to your table. We will also take down your contact details or you can use the Government’s QR code to collect information in the event that ‘Test & Trace’ is needed.
Our bar area is unfortunately not open to customers, all service will be table service.
Our host will provide you with our menu, which will be only used once and will be recycled afterwards.
How to order & your table
We will be doing our very best to keep a safe distance when taking orders and serving your table.
We are currently working on an online ordering platform, which we hope to have up and running very soon. Our welcome host will explain this to you.
The tables will look quite bare as they will not be pre-laid. Cutlery, napkins, condiments will be served to you via a tray. For outside tables this tray will be left with the table, as we will be asking you to return your plates & glasses to the tray for reduced contact in clearing the table.
For inside tables there will be a spare table next to you where we ask you to return your plates & glasses, again to help reduce contact.
To reduce the handling of cash, we are cashless for all food and drinks. (With the exception of our new ice-cream van)
Please be assured there is regular cleaning going on in the Coastguard. Our top priority will be all frequent touchpoints and the toilets. Our payment machines will be cleaned after every use. There are several hand sanitiser stations around the venue. Tables and chairs will be cleaned after each customer, we have allowed extra time in the turnaround of tables for this. At every point we are following the highest standards of cleaning through-out the pub and in the kitchen.
Toilets will be regularly cleaned by our team, wearing PPE and numbers visiting the toilets at one time will be restricted.
There will be a lot more single use items now at The Coastguard, we have placed a number of additional recycling bins around the site, please do use these as much as possible.
Unfortunately for now our sandpit and toy area is closed and we sadly can’t provide colouring pencils either, so please do feel free to bring your own.
We have taken careful consideration in the positioning of our tables in the garden, we politely ask that you don’t move the tables. Thank you.
We hope these answer any concerns you may have but if you have any questions please call us on 01304 853051 or drop us an email at [email protected].
Thank you for your support and we hope to see you soon. Please remember though we need everyone to stay safe to stay open, so if you are feeling unwell please do stay at home.